Pictured (L-R): Mark Rohan, COO, Klearcom; Liam Dunne, CEO, Klearcom; and Colm O’Sullivan, Partner, DBIC Ventures
Waterford-based software firm Klearcom has announced its US expansion, with plans to also hire 30 additional employees by the end of 2023.
These new roles will be based in the areas of sales, R&D, machine learning, AI and operations.
This announcement comes off the back of the company securing €800,000 in a fresh funding round led by DBIC Ventures.
The new funding allows Klearcom to establish a presence in the US to target large US firms. This is in addition to its Waterford HQ and a satellite office in Ahmedabad, India.
Klearcom expects to grow to a team of more than 50 by the end of next year.
Liam Dunne, co-founder, and CEO, Klearcom, noted: “The speed at which technology – and therefore customer expectations – is evolving has meant that customer experience is a huge focus for businesses.”
He continued: “Yet they have a blind spot when it comes to IVR performance, and as a result, they are losing valuable customers. Klearcom replicates the customer experience and raises a flag when there is an issue.”
Colm O’Sullivan, Partner, DBIC Ventures, said: “Klearcom’s unique offering and strong focus on cutting-edge technology makes it an exciting player in the global IVR testing market. As an export-focused software company, which is already operating at scale serving customers globally, it is an obvious fit for DBIC Ventures.”